Submit a Claim

Complete and submit your claim information and one of our experienced brokers will process your claim and contact you directly.

Car Collision

Our Claims Process

Not sure where to start or what’s to come?
Here’s a breakdown of our claims process, from start to finish:

  1. Connect with your broker.

    Your broker is your primary contact when it comes to your insurance policy – they understand your situation and how to proceed. Once you give your broker a detailed list of all the items that were damaged or lost, and any information, photos, or videos that help to explain the circumstances (including any witness testimonials or other parties’ contact information), an adjuster will follow-up with you to continue the claims process.

  2. Claim review begins.

    After the claim has been reported, it will be reviewed by your adjuster to gather additional facts, determine liability (if applicable), and assess injuries or damage.

  3. Your policy is reviewed.

    Your adjuster will compare the details of the loss with your policy coverage to ensure you receive everything you’re entitled to. They will also inform you of any applicable deductibles or charges that may apply to your claim.

  4. The damages are evaluated.

    In order to accurately evaluate the extent of the injuries or damage, your insurance adjuster may work with medical experts, appraisers, engineers, or contractors to lend their expert advice. Once the evaluation is complete, your adjuster will provide you with a list of preferred vendors who’ve been selected based on their ability to provide top quality repairs, their years of experience, and their reputation for professionalism.

  5. Payment is arranged.

    Once the details of your claim have been reviewed and finalized, your adjuster will work with you to arrange payment. We’re committed to providing you with flexible options, so you’ll receive your payment in the manner that’s most convenient for you.